Refund policy

Effective Date: October 8, 2025

At Aveera Luxe, we are committed to providing you with premium quality modest wear and luxury abayas. Your satisfaction is our priority. Please read our return and refund policy carefully.

Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery
  • Products must be unused, unwashed, and in original condition with all tags attached
  • Items must be in their original packaging
  • The product must not have been altered, stitched, or customized in any way

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Stitched or altered garments
  • Items without original tags or packaging
  • Products that have been worn, washed, or damaged
  • Sale or clearance items (unless defective)
  • Unstitched fabric that has been cut or modified

Defective or Damaged Items

If you receive a defective or damaged product:

  • Contact us immediately via WhatsApp or Instagram DM with photos of the defect
  • We will arrange for a replacement or full refund within 3-5 working days
  • Return shipping will be covered by Aveera Luxe for defective items

Return Process

To initiate a return:

  1. Contact us via WhatsApp or Instagram DM within 7 days of receiving your order
  2. Provide your order number and reason for return
  3. Send clear photos of the item (if applicable)
  4. Our team will review your request and provide return instructions
  5. Pack the item securely in its original packaging
  6. Ship the item back to our address (provided upon approval)

Refund Policy

  • Refunds will be processed within 7-10 working days after we receive and inspect the returned item
  • Refunds will be issued to the original payment method:
    • Bank Transfer: Refunded to the same bank account
    • Cash on Delivery (COD): Refunded via bank transfer (please provide your bank details)
  • Original shipping charges are non-refundable (except for defective items)
  • Return shipping costs are the responsibility of the customer (except for defective items)

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item:

  • Return the original item following our return process
  • Place a new order for the desired item
  • Subject to product availability

Color Variations

Please note that actual colors may vary slightly from product images due to lighting conditions and screen display settings. This is not considered a defect and is not eligible for return based solely on minor color differences.

Contact Us

For any questions or to initiate a return, please contact us:

  • WhatsApp: +94 76 155 2855
  • Instagram: aveera.luxe
  • Email: aveeraluxelk@gmail.com

We aim to respond to all inquiries within 48 hours.

Important Notes

  • AI model images shown on our website are for styling reference only. Please refer to actual product images for accurate details.
  • Limited stock items are subject to availability for exchanges
  • This policy applies to orders delivered within Sri Lanka

Thank you for shopping with Aveera Luxe. We appreciate your business and are here to ensure you have the best shopping experience.