Shipping policy

Effective Date: October 8, 2025

At Aveera Luxe, we are committed to delivering your premium modest wear and luxury abayas safely and efficiently across Sri Lanka.

Shipping Coverage

We offer FREE island-wide delivery to all locations across Sri Lanka for all orders.

Processing & Delivery Time

  • Processing Time: Orders are processed within 1-2 business days after confirmation
  • Delivery Time: 3-5 working days from the date of order confirmation
  • Total Timeline: Expect to receive your order within 4-7 working days from order placement

How to Place an Order

Orders can be placed through:

  • WhatsApp: Contact us with your product selection
  • Instagram DM: Send us a direct message with your order details
  • Online Store: Place your order directly through our website

Order Confirmation

Once you place an order:

  1. Our team will confirm your order via WhatsApp or Instagram
  2. You will receive order details including estimated delivery date
  3. We will provide tracking information when your order is dispatched

Delivery Process

  • All orders are carefully packaged to ensure products arrive in perfect condition
  • Delivery is made to the address provided during order placement
  • A contact number is required for successful delivery coordination
  • Our courier partner will contact you before delivery

Payment Options

We accept the following payment methods:

  • Bank Transfer: Payment before dispatch
  • Cash on Delivery (COD): Pay when you receive your order

For Bank Transfer orders, delivery begins after payment confirmation.

Shipping Restrictions

  • We currently ship only within Sri Lanka
  • Please ensure your delivery address is complete and accurate
  • PO Box addresses may require additional coordination

Delivery Delays

While we strive to meet our delivery timeline, delays may occur due to:

  • Public holidays or weekends
  • Extreme weather conditions
  • Remote or hard-to-reach locations
  • Unforeseen courier service disruptions

We will notify you immediately if any delays are expected.

Failed Delivery Attempts

If delivery cannot be completed:

  • Our courier will attempt to contact you using the provided phone number
  • A second delivery attempt will be made
  • If delivery fails after multiple attempts, the order will be returned to us
  • You will be contacted to arrange redelivery or collection

Order Tracking

  • Tracking information will be provided once your order is dispatched
  • You can contact us via WhatsApp or Instagram for real-time order status updates
  • Our team is available to assist with any delivery concerns

Damaged or Lost Shipments

If your order arrives damaged or goes missing:

  • Contact us immediately via WhatsApp or Instagram DM with photos (if damaged)
  • We will investigate with our courier partner
  • A replacement will be sent or a full refund will be issued
  • We take full responsibility for items damaged or lost during shipping

International Shipping

We currently do not offer international shipping. Our services are limited to Sri Lanka only.

Contact Us

For shipping inquiries or order tracking, please contact us:

  • WhatsApp: +94 76 155 2855
  • Instagram: aveera.luxe
  • Email: aveeraluxelk@gmail.com

We aim to respond to all inquiries within 24 hours.

Important Notes

  • Ensure someone is available at the delivery address to receive the package
  • Please inspect your package upon delivery and report any visible damage immediately
  • Limited stock items are shipped on a first-come, first-served basis
  • During peak seasons (Eid, festive periods), delivery may take slightly longer

Thank you for choosing Aveera Luxe. We look forward to delivering luxury modest wear to your doorstep.